Is there a strategy or method to recruiting and retaining talent? In episode 3 of the Independent Banker podcast, community banker Kim Kirk and fintech insider Tommy Marshall discussed today’s competitive job market and explained how they attract and keep skilled employees in a highly competitive job market.
The skills needed to succeed in the workplace are changing, with companies placing greater value on soft skills like communication and leadership. In response, community banks have an opportunity to revisit hiring policies and training programs.
As community banks grow, their vendor partnerships usually also do, which can lead to challenges with organization, data security and more. To address these issues, some community banks have turned to artificial intelligence.
What’s on the horizon for retail banking? We spoke with two community banks that have ramped up their services to meet—and exceed—the changing expectations of customers.
Good customer service is good customer service, no matter the industry. Consumers build their customer service expectations based on their best—and worst—experiences, whether it’s with a grocery store or an online retailer. So, what lessons in innovative customer service can community banks learn from companies in other industries?
When people come to live in the U.S. from other countries, they often don’t have an American credit history, identification or other typical requirements of the account-opening or loan process. But community banks are finding ways to serve this growing population while mitigating credit and compliance hurdles.
Many community banks were already rethinking the role of their branches when COVID-19 forced them to interact with customers in new and increasingly digital ways. But rather than buck physical banking trends, industry experts say the pandemic is furthering existing evolutions in how customers use branches, especially for complex financial services.