While most of Alpine Bank’s in-lobby “shops” are carried out here at its Glenwood Springs branch, the program also has an online element. It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. By William Atkinson Name: Alpine Bank Assets: $6.4 billion […]
Thrift banks, otherwise known as savings and loans, focus on turning deposits into consumer mortgage loans. Some thrifts are owned and operated by mutual banks, but not necessarily vice versa. We take a deep dive into what lies at the heart of these community banks’ business models and how this benefits their customer relationships.
The pandemic forced the issue of remote and hybrid working for many employees, but it wasn’t a flash in the pan. Though challenges remain, many companies are now looking to accommodate employees’ refreshed expectations. We asked community banks how they’re dealing with the resulting shifts in their employment models.
A secure, open-loop, cost-saving, customer-accessible, multiplatform P2P payments network might sound too good to be true, but community bank consortium Alloy Labs Alliance hopes to achieve just that with the CHUCK payment rail.
Whether achieved by internal or external resources, community banks provide valuable support for small businesses. Here, bankers share how they build and maintain long-standing partnerships with their business customers.
Promotional merchandise, or swag, has long been regarded as a no-brainer approach to business branding, but community banks are shedding those thrifty connotations with a new, mindful approach to company gifting that imparts value and purpose while bolstering bottom lines.
When customers look up businesses online, reviews are one of the first things they see. These community bankers share how they collect positive reviews, and how to respond to negative ones.
Customized, well-thought-out interactions—especially in the online banking space—are integral to wooing new customers and retaining existing ones. We asked several banking leaders how they’ve employed fintech to ramp up their marketing campaigns, hone their analytic strategies and gain new patrons in the process.