Between cryptocurrency, Venmo and buy now, pay later (BNPL), community banks have their work cut out for them when it comes to educating their customers (and staff) on consumer finance developments.
Category: Financial Literacy
How community banks are reaching the unbanked
Millions of Americans and their families don’t have bank accounts. Their reasons are their own; some lack financial literacy, and others’ trust in the banking system has been eroded. But many community banks are finding ways to better serve the underserved. By Kelly Pike • Photos by David Arky As a community banker, you know […]
HarborOne Bank: A leader in financial education
When it comes to financial education, HarborOne Bank goes beyond the basics. It meets the needs of its community through HarborOne U courses and small business loans. By Rebecca Lubecki Name: HarborOne Bank Assets: $4 billion Location: Brockton, Mass. What started as HarborOne Bank’s response to the mortgage crisis in 2007 and 2008 has grown into […]
The Ledger: Why cybersecurity is key
Source: CSI Consumer Cybersecurity Poll 2019 conducted online by The Harris Poll
How community banks cross language barriers
To better reach everyone in their communities, many community banks seek to cross language and cultural barriers by making transactions in other languages or by offering services that appeal to immigrants. By William Atkinson Many community banks across the country serve their customers and attract new customers by speaking their language. Some banks are located […]
Bankers Trust connects with customers through education
Bankers Trust in Iowa, Nebraska and Arizona has developed a hub of resources and banking know-how for its customers. The web platform, dubbed the Education Center, is designed to clearly break down financial concepts—and strengthen relationships in the process. By Eric Best Name: Bankers Trust Assets: $4.5 billion Location: Des Moines, Iowa When customers had questions, […]
Industrial Bank: Planting the seeds of financial success
Through workshops with residents of Washington, D.C., correctional facilities, Industrial Bank is building the confidence of incarcerated people to make informed financial decisions.
Boosting SBA lending through SBA education: Here’s how
Several community banks are finding success in schooling potential customers on the ins and outs of SBA lending.
CCB Community Bank: Investing in financial futures
CCB Community Bank of Andalusia, Ala., recognizes that by teaching local high school students vital financial concepts, the community bank will help prepare them to make looming monetary decisions.
Community Spirit: Morrill & Janes Bank & Trust
Quality customer service means always going that extra mile. Here’s how Morrill & Janes Bank & Trust set itself apart.